Meet Our Sales Team

About my experience:

I started my hospitality career in 2006 working at a select service Hampton Inn in Littleton NH. It was during this time that I assisted in every department and held many positions including, Front Office, Sales, AGM and eventually General Manager of a nearby Choice property. I have since worked with many brands to include Hilton, Choice, Hyatt, Marriott, IHG and Best Western along with Independent properties. My experience has been in several markets to include small destination locations from the White Mountains of NH, Green Mountains of VT/Burlington VT and larger markets such as San Antonio TX. Currently, overseeing revenue management for properties located as south as Texas and as west as California and everywhere in between.

How I would describe my management style: 

I enjoy working collaboratively to identify areas of opportunity within both the hotel itself and the market. I bring a strong sales approach to revenue management as I find tremendous value in prospecting and understanding the local and national accounts in each market as this strongly influences revenue strategies. I understand the importance of tracking results and how more than ever, in this industry, we must be proactive versus reactive and be prepared to change strategies regularly for optimal results.

Why do business with me? 

With many years in both operations and sales experience in the industry I have achieved not only the best practice of selling the right product at the right price at the right time, however I also consider operational and labor expenses and how it all impacts the bottom line and success of the hotel. I not only consider price changes in the market however sales strategies to be a leader in the comp set.

Personal:

Food:  Mexican (I lived in San Antonio and know the good stuff!)

Hobby: Hiking, Spending time with family, Puzzles, Disney Parks,

Artist: So many…. I enjoy everything rock, country and jazz. However, when I need to just relax nothing beats Claude Debussy’s Clair de lune

TV Show: Boardwalk Empire- Love the prohibition era
Place: Disney World, Universal Studios and any Ocean. I enjoy travel of all kind and can find the beauty in any destination

College/Degree: Medical Transcription (completely different…. I know) Pre Hotel Days at a local community college. All my other certifications came from hotel brands. Hilton OnQ R&I & GRO Certified, Hyatt GM Certified, IHG RM Certified, Choice GM Certified, Marriott One Yield Certified

About my experience: 

I began my Hospitality Career in 1995 by taking a front desk position with the Double Tree Guest Suites Southfield MI. I transferred colleges and cities and began at the Radisson Lansing MI as a front desk associate and worked my way through the hotel’s departments until I ended up in the kitchen. I found my passion for food and started a career as a line cook for Dusty’s Wine Cellar in Okemos MI. After a few years of managing restaurants around MI. I transferred to FL and began my career as a Food and Beverage Director/ Chef of Country Clubs, Yacht Clubs, and a Holiday Inn Resort on Ft Myers Beach. Since moving back to MI in 2018 I restarted my career in hotels as an area sales director for 3 hotels in MI, moving up in the company to Corporate Revenue Manager, overseeing 12 properties from IHG, Marriott, Choice, and Wyndham properties.

How I would describe my management style:

I enjoy collaborating with a team to identify opportunities within the comp set and market to increase market share and RevPAR for our portfolio of hotels. I am competitive by nature and look at budgets as a minimum performance always trying to outperform not only the market but ourselves YOY.  I like to reflect on results of our strategy but continue a forward looking strategy with the property’s knowledge and input.

Why do business with me?

I quickly become a team player to begin getting to know the property, its leaders and the local market and am diligent about supporting them. With 20 years of experience with operations, sales, and management, I always have the bottom line and success of the property in mind. I utilize best practices and strategies as well as market comparisons to make sure market knowledge is as current as possible so we can be as competitive as possible. I am honest and open with my communications and am always open to suggestions.

Personal: I love animals and currently have 2 dogs, a cat, and 3 chickens and will pretty much try and pet anything within arm’s reach.

Food: I love all food; I am still a Chef at heart and now make almost everything I can from scratch with organic (homegrown when I have time) and clean ingredients. That does not mean I do not indulge, because I love making homemade cakes, cookies and ice cream too!

Hobby: Anything to do with the water, I paddleboard, love walking through new state parks or preserves, I also love traveling (Mexico is my new adventure)

Artist: There is not one particular genre or Artist, although Bob Marley and old school reggae music is my go-to Happy Place.

TV Show: I do not watch a lot of TV outside of local news to keep current. There are a few Netflix series I have watched just this last winter.

College/Degree: Hotel/Restaurant and Business Management Degree from Lansing Community College in Lansing MI. with hotel brand certifications in IHG RMAC/RMEC, Marriott One Yield Certified, with RM experience in Choice and Wyndham.

About my experience:

I began my hospitality career in 1991 in the Banquet area of a Ramada Inn. I quickly grew a love for hospitality and all it had to offer and went to college where I earned my Hotel Restaurant Management Diploma at Sault College in Sault St Marie, Ontario.

I worked my way through various departments, including Front Office, Accounting, Banquets, Sales and Revenue. I worked with many hotel brands, in various market sizes, throughout Canada, including Holiday Inn’s, Sheratons and a Coast Plaza.

In 2003 I became General Manager of a large Travelodge Hotel in Calgary, AB. This is where I started to learn about yield and revenue management. I love working the numbers, learning about the competition and setting the hotels up to be successful.

Since then I have been General Manager of a Hampton Inn & Suites, Homewood Suites and Holiday Inn Express & Suites. In 2019 I left Canada and moved to Minneapolis, MN and now reside in Wilmington, NC.

How I would describe my management style:

I like to learn the hotel and the market and work together to collaborate and identify opportunities that will increase our market share and RevPar.  Budgets are a starting point of our goals.  Analyzing our market mix and finding creative ways to earn us another piece of business is just one way we can work together with our hotel team to achieve and exceed our goals.

Why do business with me?

With my Operations and revenue background, I have a solid understanding of the challenges you face at property.  I will be part of your team and we will work together to find the perfect mix of business and rate strategies best suited for your hotel.

Connect with me on LinkedIn: http://www.linkedin.com/in/tracyhannculp

Personal: I love cats and have two in my family that make me smile every day.

Food: Mmm, pasta, especially fresh made pasta. Mexican and Indian cuisine.

Hobby: Being in and around nature and water (hiking, kayaking), baking, reading, and of course, spending time with my family.

Artist: There is not one particular Artist; I enjoy many genres, but my go to is 80’s and Classic Country.

TV Show: Greys Anatomy, Chicago Fire, Chicago PD.  My ‘relax and not think’ show is Below Deck.

College/Degree: Hotel & Restaurant Management from Sault College of Applied Arts, Sault Ste Marie, Ontario.  I have certificate in Teaching / Training adults from Georgian College in Ontario.  My hotel certifications are Hilton General Manager, IHG General Manager and IHG Revenue Manager.