Meet Our Sales Team

About my experience:

I began my hospitality journey in 2010 where I started as a banquet employee at the Holiday Inn Latham, NY.  This started my love for the hospitality industry, and I immediately knew I wanted to advance.  Through the years I climbed the ranks from banquet set up, to front desk, to my first Front office Manager position at the Holiday Inn Port St Lucie FL.  Seeking out more hospitality experience in a larger market, I relocated to Orlando where I served as Front Office Manager for the Holiday Inn Express Orlando Airport, and Assistant General Manager at the Staybridge Suites Orlando Airport.  I was then relocated to Largo, MD where I accepted my first General Manager position at the Holiday Inn Express.  This is where I was first truly introduced to the sales side of hotels with immediate oversight.  I knew then that I eventually wanted to transition to sales, but continued to gain experience working at IHG, Marriott, and Hilton hotels as a General Manager.  I am truly excited to begin my journey with Dellisart in the Director of Sales Position.

 How I would describe my management style: 

I enjoy working with a team to identify the needs and desires of each individual hotel to achieve its particular goals, and then using those key drivers to prospect and qualify groups and local contracts to fit the needs of each hotel.  I feel as though true success occurs when a hotel’s needs and a client’s needs are cohesive and beneficial for all parties involved.

Why do business with me? With many years of experience in operations with oversight of sales, I have developed solutions for several hotels in vastly differing markets. I am extremely enthusiastic in finding solutions for all of my prospective hotel guests no matter what the need is.

• Personal:
  Food:  Italian, you can’t beat good pasta
• Hobby: Fishing, baseball, fitness, spending time with my dog.
• Artist: I don’t think I could ever pick just one.  I listen to almost every genre of music from country to rock and rap.
• TV Show: Sons of Anarchy
• Place: Sandbridge, VA.  My family went there every year for vacation when I was young.  The nostalgia can’t be beaten.
• College/Degree: SUNY Brockport where I attended for physical therapy.  I have acquired multiple certifications during my time working at IHG, Hilton, and Marriott hotels.

About My Experience:

I grew up surrounded by the hospitality business and went to one of the top Hospitality programs in the country. I graduated from Collins College of Hospitality Management with a bachelor’s degree at the California Polytechnic University of Pomona in 2019. While attending college I worked in hotel operations and for a large independent resort in Pawleys Island, South Carolina. I moved to Florida and took a luxury sales position for a company called Ultimate Jet Vacations working with the top 5-star resorts around the world. I was provided the opportunity to get back into hotel sales and am excited to work as a Director of Sales for Hotel Sales Max by Dellisart.

How I would describe my management style:

I enjoy working with an energetic team that we can all lean on for support. I know I like to ask a lot of questions and hope others feel I am always there to assist if they have any as well. I believe in team building and allowing others to have the freedom to excel in their work without micromanaging them.

Why do business with me?

I like to know as much as I can about a subject so when it comes to properties and markets, I put in the work to understand and grow my knowledge. I went to an amazing hospitality program and have experience in operations and sales. I want to make sure the sales and operations teams are cohesive and can rely on each other for any situation.

• Personal: I live in South Florida between Fort Lauderdale and Miami with my girlfriend of 5 years and our Australian Shepherd Gemma. On the weekends and when we have free time, we are always with our dog taking her to parks and on walks.
• Food: I am a food connoisseur. I have been all around the US and traveled internationally to many countries. Typically, when I travel where I go is based on the cuisine they have. I love Asian cuisine, whether it be Korean, Japanese, Chinese, Malaysian, etc.
• Hobby: Spending time outside with my dog and trying new restaurants when I get a chance.
• Artist: To name a few I would say Billy Strings, Red hot Chili Peppers, The Killers, The Dead South, Post Malone, and Rex Orange Country. But I enjoy most genres of music.
• TV Show: Game of Thrones, Stranger Things, and Mind Hunter.
• Place: Sequoia National Park in California. Amazing views and huge Redwood trees.

College/Degree:

Bachelor of Science from The Collins College of Hospitality Management at Cal Poly Pomona

My Experience

Liana has worked in the hospitality industry since 2006, starting off her career as a banquet captain at the Pier House Resort & Spa in Key West, FL after moving from her home state of New Hampshire shortly after graduating from college.  Soon after, I began moving around the property to different departments to gain further knowledge of the overall hotel operations, as a Spa Receptionist, Bartender, and quickly moved up the ranks to the Sales Assistant position where my love for sales began.  About 3 years later, I took a position at The Key West Marriott Beachside Hotel as the Sales Assistant, quickly getting promoted to the Catering Sales Manager role, then Senior Sales Manager selling rooms along with the catering and planning weddings and events.  To gain further knowledge of the industry from a different perspective, I then took a position as Destination Sales Manager at the Florida Keys and Key West Tourism Development Council, which then lead me to my role as Director of Sales at a new luxury resort in Key West, where I have increased the Group, Consortia, Wholesale, and FIT segments to record highs in the hotel’s history.

My Management Style

Liana is a collaborative, critical thinker that loves to solve problems and have a fully rounded understanding of every aspect of the industry, the hotels she serves and all the players involved.  Because of this, Liana’s style of managing is truly by diving in deep, learning and understanding all aspects of the duties in order to be a true team player.  There isn’t a job that Liana won’t do herself before delegating to a team and she takes pride in her ability to communicate with sound knowledge and confidence to be a full support system for her team.  Constant clear and concise communication is key, operating with the utmost integrity and understanding the whole picture before making assumptions is a true testament to her ability to lead by example and maintain the highest level of professionalism and always remembering that we are all successful when we work together as a team.  Liana always makes sure to appreciate her team when they achieve success, and will always use failures as a teaching opportunity to empower team members and show them support to grow.

Why Do Business With Me?

I am the hardest worker, operating with the utmost professionalism and integrity and strive for being the best of the best in every way possible.  I take pride in my ability to listen and understand my client’s needs and use my ability to think creatively, applying my experience and expertise to achieve goals and exceed expectations.  I love building relationships, connecting with my clients to develop a true bond on a foundation of trust, transparency, integrity and always with a little fun.

About Me:

I was born and raised in a small town in New Hampshire, conveniently located between the Mt Washington Valley/White Mountain region and the Lakes Region.  I spent my winters playing indoor sports, snow skiing, and snowmobiling and my summers enjoying time outside, canoeing down the Saco River, or waterskiing on the lakes when not relaxing at the sandbar or the beach.  I moved to Key West in the Fall of 2006 after graduating college and have loved living the island life!  I am a mother to the most fun, funny and spunky 3 year old named Linely that is going to change the world with her tenacity and love for all things fun, and I am also mother to my beautiful golden retriever, Greta, who at almost 11 years old still has the energy of a puppy and I love it!

Food:  Ceviche!  It’s bright, vibrant and full of intense citrusy flavor and will be on the menu for my final meal!

Hobby: I love being on the water on my standup paddleboard but I am really excited to try outrigger canoe paddling.  I also LOVE to Dance!  I received my minor in Dance and love all styles but my favorites are Contemporary, Jazz and Hip Hop!  I hope to try getting reconnected with Tap as well.  I teach Yoga on occasion but I will be a forever student!

Musical Artist: I love almost anything, but if I had to choose, Alanis Morissette is my all time favorite.  She’s incredible!

Movie: Empire Records is my all time favorite but I cannot help myself to watch (or rewatch) any of the Harry Potter movies (the books were better though!)

Place: the island of Kauai in Hawaii.  It’s my home away from home! Or Napa Valley, CA.

College

Plymouth State University in Plymouth, NH- Bachelors of Science degree in Marketing

About my Experience:  Sunshine resides in Wisconsin,  but traveled the country as a Military child and has lived in over 25 states. Her life in Hospitality started young as her Mother also worked in the Hotel Industry for many years.

Owning her own wildlife removal company for 20 years, she retired from that line of work and began her new adventure in Hotel sales.Sunshine started her Hospitality Sales career with Dellisart almost 15 years ago as a DOS for two Staybridge Suites in Lincolnshire and Glenview IL. She has been a Regional Sales Director for 15 years for a large portfolio of extended stay hotels and most recently was Area DOS for 2 full service properties, bringing her Hotel Sales experience to over 50 hotels in the Midwest. Working for multiple brands such as IHG, Marriott, Extended Stay America, and Best Western. Being a leader as a Director of Sales, she has trained Sales Managers and has been in Sales Task Force positions. This position brought her to many states assisting hotels in Sales efforts in order to grow RevPar and build clientele base, in addition to strengthening onsite Sales teams.

Sunshine has a degree in Hospitality and Tourism Management as well as Certified Hospitality Sales Professional (CHSP) and certifications from the American Hotel Lodging Association (AHLA).

How I would describe my management style:

I enjoy working with a Team! I believe being transparent and having open communication helps to build trust within the group. I always have an “open door policy” so my team may ask questions, or I may have the opportunity to do the same. I am supportive in any way possible, and first to assist when there are questions. I also am willing to ask for assistance and learn from my Team, as I truly believe there is always something new to learn in the world of Hospitality! All in all, I am a determined woman. Work hard, play harder! There is always a mix of humor and fun within work hours, but I am a perfectionist at heart and enjoy my daily goals. I lead my Team with passion, and I do that through actions as well as words and support!

Why do business with me?

Why NOT do business with me?! I am knowledgeable in the Hospitality Sales arena, with 30 years of Sales under my belt. I have a passion to grow business as well as revenue, and to show improvements across every Sales Metric. I am always learning about my Markets, comp set, and thinking outside the box to bring new business! My goal is to work for YOU, to treat your business as if it were my own. Grow partnerships and be successful while building great experiences with your Team!

•  Personal: I was born in Boston, Massachusetts. I was a military child so I have lived in 28 states! I love to travel, eat, and stay busy! Outdoor activities are the best.
•  Food: Lasagna is my favorite…but I am a Foodie!
•  Hobbies: Crochet, fishing, boxing, watching movies
•  Artist: I like all Genres, but love me some Joss Stone!
•  Place: I have done a lot of traveling in the US. My favorite place has been Charleston, SC…but I’ll go wherever the ocean will take me, and hope to travel more of the world.

I began my Hospitality career as a Chef Garde Mange’ and Innkeeper at the Glasbern Inn, a Historic Hotels of America property located in the Lehigh Valley, Pa. After four years of vigorous operational positions in Full-Service properties within high demand State Capital and Airport markets, I returned home to the Holiday Inn Express Allentown West to become their General Manager at the age of twenty-two.

Over the past 11 years I’ve garnered Operations, General Manager, Director of Sales & Marketing and Regional Operations experiences in Hilton, Marriott, Choice, Radisson and prominently IHG branded properties across the continental United States.

How I would describe my management style:

Open, Honest, and Transparent. I love working with clients and colleagues and sharing tasks, experiences, and goals alike. Genuine and rich conversations are what helped encompass my success in the Hospitality industry and it continues to drive me each day.

Why do business with me?

Communication, Communication, Communication. As a Director of Sales & Marketing with oversight of multiple properties, I strive for quick, knowledgeable, and actionable correspondence. My goal is to take care of you in timely fashion and find applicable solutions to all your booking needs.

• Personal: I live in Hershey, PA with my wife and I am a father to three beautiful, amazing, and relentless kids Talon, Beckham, and Rowan. We have our French Bulldog Dozer, American Bulldog Murphy, and our new kitten Pumpkin.
• Food: Korean – You can catch me at Nine Ting, Bon Chon, or Tea-Do in Chinatown in Philadelphia anytime.
• Hobby:  Storm Chasing, I have been in the 4^th strongest hurricane in terms of wind speed to hit the US in Hurricane Michael (2018) and witnessed the 3^rd widest Tornado in US History in Soso, Mississippi (2020)
• Artist: I am a lover of all music, I was raised on Elvis, Fleetwood Mac, Van Morrison, and classic rock, but you’ll also hear me jamming to anything from Country to EDM.
• TV Show: The Office, Dexter, and Stranger Things
• Place: Watch Hill, Rhode Island

 College/Degree:  Certificate in Emergency Management at Auburn University